Frequently Asked Questions
For a memorable and effortless stay
City of Venice
What is Venice City Tax?
Venice City Council introduced a City tax which is in addition to VAT currently 10%. City tax is payable by all guests at check-out and is applicable for a maximum of 5 nights. During high season it is €5.00 per person per night while during January €3.50.
See here for more information.
What is Acqua Alta?
High tides occur during Autumn and Winter months. It can be a charming time to visit as the beauty of the city's monuments are reflected in the flood waters and children love playing in the water. The city is well prepared for the flooding. Main pedestrian routes have special walkways and a 48h tidal forecast is supplied each day. Check the daily forecast >
Does the hotel provide adaptors?
Yes, please check with our Luxury Collection Concierge.
Is there an ATM machine at the hotel?
Yes there is an ATM machine in the hotel, please ask our concierge upon arrival to indicate you the exact position.
Is there a coffee machine in the room?
Due to the Italian law on Old Historical Palaces, we cannot have the coffee maker in the room but you can order your favorite coffee with Room Service.
Can I have an iron in the room?
Due to the Italian law on Old Historical Palaces, we cannot offer an iron in the room, however we offer a pressing service.
Does the hotel offer free wifi?
Yes, free wireless internet is available in all guest rooms and public areas. In-room internet access if completely free up to 2MB for all rooms, and 10MB for all suites.
Does the hotel allow pets in the rooms?
We are delighted to welcome pets (one dog or cat of up to 6kg per room) and provide a dog bowl and our exclusive Luxury Dog Bed.
We ask that all dogs be kept on a leash when outside the guestroom. Pets are not permitted in the hotel’s meeting rooms or restaurant and lounge areas. No charges are applied for pets; however, guests will be responsible for any damage caused by their pets to the hotel property.
Can I pay for my stay in cash?
Yes, however the limit for European citizens is €1000.
Would you change a €200 or €500 banknote for change?
Due to the European Community Bank these banknotes cannot be changed. However we will happily offer you change for other banknote amounts.
Can I pay for my stay in my own currency?
Yes, your credit card must support Dynamic Currency Conversion. This service is available to Visa and Mastercard customers in USD, AUD, GBP, CAD, HKD, JPY and CHF.
Can I change my foreign currency at the hotel?
No, we cannot exchange foreign currency due to Bank of Italy regulations but in St Marks’ Square, you will find the nearest Exchange Office.
Are museums open every day?
It is important to note that in Venice most museums close on Tuesdays. Please ask our Luxury Collection Concierge for more information.
Do I need to wear anything specific to visit churches?
Yes, in the summer months be sure to bring along a shawl or scarf as you may be asked to cover your shoulders as a sign of respect.
How can I get to the hotel from the airport?
Guests can arrive by public transport or private water taxi.
Read our arrival instructions >
Do you offer a private transfer service?
Yes, we offer Private Hostess Assisted Transfers which require an advance booking of 48 hours. Reserve your transfer >
In an effort to reduce the risk of credit card fraud and to protect our customer's card data, The Gritti Palace follows Payment Card Industry compliance regulations and does not receive any emails containing credit card data. To book on behalf of someone else, or to pre-pay your stay, please fill in the third party billing form and send it by fax to +39 041 2961100.